Thursday , December 7 2023

Careers at ABSA – Head Sales and Service Enablement

Website ABSA Group Limited

Job Description:

Enablement of sales and servicing across the entire business to achieve agreed targets


Job Responsibilities:

  • Functional management: Translate the retail banking strategy at customer level and define strategies and plans (financial planning, forecasting, sales activity) through the business planning process for implementation across the physical network
  • Operational Excellence: Drive differentiated customer service strategies across the business (translate customer value propositions, drivers etc. into customer experience)
  • Functional management: Manage (in collaboration with HR) best practice branch sales incentive programs to deliver business growth and strong employee engagement in the network that in turn drivers superior sales execution in the network
  • Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
  • Business Risk and Compliance Management: Oversee the implementation of, and conformance to, Group Risk and Compliance requirements within the operating environment, in line with set risk appetite

Job Requirements:

  • B-degree in Commerce (NQF level no.7)
  • Postgraduate Degree (Hons or above) (Desired)
  • 10 years of relevant professional or banking experience of which 5 years should be at an Executive management level
  • Risk management exposure of at least 5 years (Desired) • MBA (desired)
  • Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
  • Problem Solving Leadership
  • The ability to analyse- and quickly grasp the implications of a situation, relating data from different sources, critically evaluating and integrating information/facts, and diagnosing a problem. Results Orientation
  • The ability to set ambitious goals maintain a bias for action, drive delivery and take accountability for the outcome. Customer Focus
  • Extensive understanding of best practices for a customer focused culture and the management of customer experiences. Business Acumen
  • The ability to understand financial and economic concepts/drivers; to identify, create and/or exploit opportunities. Innovation Leadership •
    Demonstrates ingenuity and curiosity to do things better and fosters an environment of disruptive thinking and action Collaboration and Influencing • Ability to build an extensive collaborative network amongst different stakeholders within and externally of the organization (at the most senior levels) that supports the achievement of business goals Strategic Capability

Job Details:

Company: ABSA Group Limited

Vacancy Type:  Full Time

Job Location: Cape Town

Application Deadline: N/A


Apply Here