Job Description: To ensure continuous IT infrastructure service delivery for IT users through timely installations and resolving issues. Roles Outcomes entails: Incident management of end user store devices, To set-up, configure and install end point devices, i.e desktops and POS, Manage infrastructure vendors, i.e cabling, UPS, Voice, Data, end point installations, Manage the new store opening process. Job Responsibilities: Incident management of end-user store devices. Reported incidents must be resolved or a workaround found within the agreed Service Level Agreement (SLA). Understand and adhere to the different levels of authority of users and accompanying SLAs (e.g. executives get immediate assistance; users can be given up to 4 hours to resolve, etc.). Second Line telephonic user support. Remote support by dialing into endpoint, i.e. desktop or store device. Visit with the user or site to resolve the issue. Physically doing a call-out to resolve problems at the user’s work station (third option). Ensure quality work is delivered, which will include monitoring of performance. Ensure continuous service. Take ownership of problems and progress problem resolution. Providing advice or training to users about the systems functionality, correct operation or constraints, - devising workarounds, correcting faults. To set up, configure and install endpoint devices, i.e desktops, and POS. Installation and configuration of new endpoint devices, i.,e. PCs, POS. Reloading of software of PCs and store endpoint devices. Ensuring integrity and security of user or endpoint data. Installation and configuration of peripherals, i.e. printers. Adhere to installation standards and configurations. Manage infrastructure vendors, i.e cabling, UPS, Voice, Data, endpoint installations. Liaise and Manage Third Party vendors to perform installations or maintenance Comply and ensure standards are enforced. Servicing endpoint devices and peripherals. Install and configure endpoint devices as part of rollout projects. Manage the new store opening process. Job Requirements: Matric/ Grade 12 A+, N+, MCSE certification 3 - 5 Years experience in IT field support Microsoft products i.e: Windows, Office suite, etc Network topologies, support, and setup thereof TCP/IP Networking UNIX and Linux Job Details: Company: Shoprite Vacancy Type: Full Time Job Location: Cape Town Application Deadline: N/A Apply Here jobstrivia.xyz
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